I am looking for a hosting provider alternative my hosting was in trouble and still is in trouble with some issues.

I am reading a lot of post here related to this provider and it seems like the owner/ceo is a problematic person and I see some aggresion here to his customers, so I do not need to show my information now.

I like to keep the provider information aside untill I know if I change the service to other provider.

I am in a gruop of people with this provider with almost 20 doamins and I like to find an alternative solution to change of provider but I am in panic just to ask anything to him because I see how this provider kick out his customers of the service.

The issues with my actual hosting provider are:

1. No knowledge – basic Q&A FAQ no functinal
2. No blog – information is old last post NOV/09
3. Ticket system delay response
4. Ticket system not send email notification
5. Bad support – The provider offer 24/7/365 and is not real
6. No email notification about changes upgrades or similar
7. Bad credit balance – tricky
8. Bad attitude – Agresive, arrogant, selffish, careles

The most important information here is the provider shows a UPTIME information to his customers and prospects and is not real.

The report show a 100% uptime but in the present motnth and in the last month the provider was in real trouble the system goes down so many times and when is online, is only partialy online, I consider the UPTIME information fake.

Please need advice and help here

I am not expert, I am novice and I not have a lot experince

Thank you